Legal

Refund Policy

Draft for review. Final wording must be confirmed by the store owner before publication.

Eligible returns

Unused products in their original packaging may be returned within 14 days of delivery.

Exclusions

Personalized or engraved items
Custom and made-to-order pieces
Sale items
Gift cards
Opened or unsealed consumable items, including bottled water

How to return

Write to support@lojaesperanca.com with your order number before sending anything back. Return shipping is the customer's responsibility unless the item arrived damaged or incorrect.

Refunds

Approved refunds are issued to the original payment method within 14 days of us receiving the return.