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Frequently Asked Questions
The questions our customers ask us most often, answered plainly.
Are your products blessed?
Eligible devotional items are taken locally to be blessed after packing and before dispatch. Eligibility is stated on each product page. Sealed and consumable items are not included.
How long does delivery take?
Preparation is typically 1–4 working days and delivery generally 7–10 days, depending on destination, carrier and customs. These are estimates, not guaranteed dates.
Do you ship worldwide?
Yes, with tracking. Some carriers restrict certain destinations or liquid contents; we will contact you if that affects your order.
Will I pay customs duties?
Duties or import taxes may be charged by the destination country and are not included in the order total.
How are fragile items packed?
Statues and glass are wrapped, boxed with moulded protection and placed inside an outer carton.
Can I return an item?
Eligible unused products may be returned within 14 days in original packaging. Personalized, custom, made-to-order, sale and gift-card purchases may be excluded.
Which payment methods do you accept?
Major credit cards, and PayPal where supported.
Can I order for a parish or group?
Yes. Write to us and we will prepare a quotation for larger quantities.
Do I need an account to order?
No. Guest checkout is available.
Are all items made in Fátima?
No. Some are made or assembled elsewhere in Portugal, and some use materials from other countries. Product pages state what we know.