Legal
Privacy Policy
Draft for review. Final wording must be confirmed by the store owner before publication.
Who we are
Hope Store Fatima (Loja Esperança), R. Jacinta Marto 35A, 2495-450 Fátima, Portugal. Legal enquiries: geral@lojaesperanca.com.
What we collect
Name, delivery and billing address, email address, phone number, order history and any message you send us. Payment details are handled by our payment provider and are not stored by us.
Why we use it
To process and deliver orders, provide customer service, meet accounting obligations and — with your consent — send newsletters you can unsubscribe from at any time.
Sharing
With carriers, payment providers and the platform hosting our shop, only to the extent needed to complete your order.
Your rights
Under the GDPR you may request access, correction, deletion or portability of your data, and object to marketing. Write to geral@lojaesperanca.com.
Retention
Order records are kept for the period required by Portuguese tax law. Marketing consent is kept until you withdraw it.